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Sh Bali Bhagat
Hon'ble Minister
Health & Medical Education



Ms Asiya Naqash
Hon'ble Minister of State
for Health & Medical Education



Dr. M.K. Bhandari
commissioner Secretary, Health & Medical Education Department
Drug Policy


1.Preamble

Health Centres exist to provide health care to every citizen of India within the allocated resources and available facilities. The Charter seeks to provide a framework, which enables citizens to know :

• What services are available and users' charges if any?

• The quality of services they are entitled to.

• The means through which Complaints regarding denial or poor qualities of services will be addressed.

2.Objectives

• To make available health care services and the related facilities for citizens.

• To provide appropriate advice, retreatment, referral and support that would help to cure the ailment to the extent medically possible.

• To redress any grievances in this regard.



3. Commitments of the Charter

• To provide access to available facilities without discrimination,

• To provide emergency care, if needed on reaching the PHC.

• To provide adequate number of notice boards detailing the location of all the facilities and the schedule of field visits.

• To provide written information on diagnosis , treatment being administered

• To record complaints and respond at an appointed time.

4. Grievance Redressal

• Grievances that citizens have will be recorded

• Aggrieved user after his/her complaint recorded would be allowed to seek a second opinion



5. Responsibilities of the Users

• users of HC would attempt to understand the commitments made in the charter.

• users would not insist on service above the standard set in the charter because it could negatively affect the provision of the minimum acceptable level of service to another user.

• instruction of the HC personnel would be followed sincerely and

• in case of grievances, the redressal mechanism machinery would be addressed by users without delay.

...



6. Performance Audit and Review of the

• performance audit may be conducted through a peer review every two or three years after covering the areas where the
standards have been specified.

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