Health Centres exist to provide health care to every citizen of India within the allocated resources and available facilities. The Charter seeks to provide a framework, which enables citizens to know :

• what services are available and users' charges if any?

• the quality of services they are entitled to.

• the means through which Complaints regarding denial or poor qualities of services will be addressed.

• to make available health care services and the related facilities for citizens.

• to provide appropriate advice, reatment, referral and support that would help to cure the ailment to the extent medically
possible.

• to redress any grievances in
this regard.

• to provide access to available facilities without discrimination,

• to provide emergency care, if needed on reaching the PHC.

• to provide adequate number of notice boards detailing the location of all the facilities and the schedule of field visits.

• to provide written information on diagnosis , treatment being administered

• to record complaints and respond at an appointed time.

• grievances that citizens have
will be recorded

• aggrieved user after his/her complaint recorded would be allowed to seek a second opinion .

• users of HC would attempt to understand the commitments made in the charter.

• users would not insist on service above the standard set in the charter because it could negatively affect the provision of the minimum acceptable level of service to another user.

• instruction of the HC personnel would be followed sincerely and

• in case of grievances, the redressal mechanism machinery would be addressed by users without delay.

• performance audit may be conducted through a peer review every two or three years after covering the areas where the
standards have been specified.